Charmax LLP required a more modern and flexible communication solution to support their growing team across Manchester, whilst maintaining the high levels of confidentiality and compliance expected within the legal sector.
With global clients and employees regularly working away from the office or visiting clients, their existing phone system was becoming increasingly restrictive and inefficient.
Charmax LLP’s previous phone system was very basic and relied heavily on physical handsets within the office.
The business faced several day-to-day communication challenges, including:
Fee earners were also relying on Dictaphones to manually record notes from client calls before sending them to legal secretaries, creating additional admin time and slowing down workflows.
Charmax LLP needed a more flexible, modern communication platform that could support hybrid working, improve efficiency and provide greater visibility across the business.
Following a full review of the existing setup, CloudFusion recommended and implemented Cisco Webex.
The new solution provided Charmax LLP with:
This allowed employees to make and receive business calls from anywhere whilst still presenting the company number rather than a personal mobile number.
CloudFusion worked closely with Charmax LLP to ensure the transition was smooth and simple for the team.
By linking physical handsets with desktop softphones and mobile applications, staff were able to remain connected whether in the office, working remotely or attending client meetings.
The introduction of AI transcription removed the need for Dictaphones, allowing users to quickly send call notes directly to legal secretaries, helping save time and improve internal communication.
We also implemented call recording and call analytics, giving management visibility into inbound, outbound and missed calls for the first time.
Voicemail to email functionality meant users could instantly access voicemail messages from anywhere, without needing to return to the office.
As Charmax LLP work with clients globally, inclusive international calling was another major benefit, helping significantly reduce international call costs.
LFCS Legal now benefits from a far more flexible and modern communication platform that supports both office and hybrid working.
The business has improved collaboration across teams, reduced admin time, gained greater visibility of call activity and improved communication with clients globally.
Most importantly, the solution provides the reliability, flexibility and professionalism required within a fast-paced legal environment.
At CloudFusion, we keep things simple — delivering straightforward advice and practical communication solutions designed around the way businesses work.
By moving to Cisco Webex, Charmax LLP has transformed the way the business communicates internally and with clients globally.
The new solution has given the team the flexibility to work from anywhere, improved collaboration across the business and removed many of the day-to-day limitations caused by their previous phone system.
With features such as AI transcription, call recording, voicemail to email and inclusive international calling, Charmax LLP now benefits from a communication platform that is simple to use, scalable and better suited to the modern legal sector.
CloudFusion continues to provide ongoing support and straightforward advice, ensuring the business has a reliable communication solution that can grow alongside the company.
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With decades of collective experience supporting UK businesses, we know what works – and what doesn’t.
That experience helps us provide business technology solutions that are reliable today and ready for whatever comes next.
30+ years delivering
telecoms solutions.
Direct access to our senior experts – no sales agents.
2-hour response SLA, always on hand.
Clear pricing designed around your business.
We grow with your business.
A full check of your current setup.
With decades of collective experience supporting UK businesses, we know what works – and what doesn’t. That experience helps us provide business technology solutions that are reliable today and ready for whatever comes next.
30+ years delivering
telecoms solutions.
Direct access to our senior experts – no sales agents.
2-hour response SLA, always on hand.
Clear pricing designed
around your business.
We grow with your
business.
A full check of your current setup.
