It was essential CloudFusion offered a solution that enabled Baker Ing to have comprehensive insight into staff performance while ensuring compliance, cost-effectiveness, remote accessibility, and seamless integration with their existing software.
Cloud Telecom and Mobile Solution: To deliver the features Baker Ing needed, CloudFusion implemented the Ericsson LG iPECS One mobile and desktop apps along with CONNECT for iPECS.
This solution allowed Baker Ing to integrate seamlessly with their CMS and CRM and port all existing numbers. iPECS Connect was the perfect solution to bring all their cloud services into one space. Connect provides Baker Ing with a range features including click-to-dial functionality, integration with other cloud services through the iPECS API, visibility of staff presence, calendar syncing and chat. All delivered in one location with effortless scalability.
CloudFusion also implemented iPECS Analytics, providing KPI and SLA tracking down to an individual user basis with customisable daily reports for managers. Additionally, ANYWHERE for iPECS was provided, extending the same functionality of iPECS One to staff mobile phones including call recording, call history, and statistics for the management team to review.
IT Services: CloudFusion implemented mobile device management to manage all devices and data, along with a state-of-the-art Security Operation Center (SOC). The SOC provides Baker Ing with comprehensive monitoring of endpoints and Microsoft 365, 24/7. Dark web monitoring, email signatures and backup security were also implemented to enhance security measures.
